Last updated: September 2026
Governing law: State of Florida
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING VERIFIEDCARE.APP. BY ACCESSING OR USING THE SERVICE, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE SERVICE.
1. Parties and Acceptance
These Terms of Service (“Terms”) constitute a binding legal agreement between you (“User,” “you,” or “your”) and the operator of VerifiedCare.app (“Company,” “we,” “us,” or “our”). Acceptance occurs upon any of the following: (a) creating an account; (b) accessing or using any part of the Service; (c) clicking any button or checkbox indicating agreement; or (d) paying for a subscription or one-time purchase. If you are a caregiver or facility administrator using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Description of Service
VerifiedCare.app provides a care provider directory and matching platform that aggregates and presents publicly available government data (“Service”). Features may include provider search by care type and location, NPI-verified provider profiles, OIG exclusion status checks, CMS quality ratings, federal inspection history, provider profile claiming, Facility Watch monitoring, and related content. The specific features available to you depend on your access tier or subscription.
We reserve the right, at our sole discretion and without notice or liability, to modify, suspend, discontinue, or restrict any feature, data source, or portion of the Service at any time.
3. Accounts and Registration
You must provide accurate, current, and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us immediately of any unauthorized use. We reserve the right to refuse registration, suspend, or terminate any account at our sole discretion for any reason, including violation of these Terms or suspected abuse.
4. Subscriptions and Payment
4.1 Subscription Plans
Certain features require a subscription or one-time payment. Provider profile claiming requires an annual subscription. Facility Watch monitoring requires a monthly subscription. Family-side access to provider listings is free. All paid features are billed through Stripe. By subscribing, you authorize us to charge your payment method automatically at the beginning of each billing period until you cancel.
4.2 Price Changes
We reserve the right to change pricing at any time with at least 30 days’ notice to active subscribers. Continued use after the effective date constitutes acceptance.
4.3 No Refunds
ALL FEES ARE NON-REFUNDABLE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. No refunds or credits will be issued for partial subscription periods, unused features, service interruptions, or early cancellation.
4.4 Cancellation
You may cancel at any time through your account settings. Cancellation takes effect at the end of the then-current billing period.
4.5 Past-Due Accounts
If any payment is declined or past due, we may immediately suspend or terminate your access to paid features without notice.
5. Provider Profiles and Claims
Provider profiles are pre-seeded from the NPPES NPI Registry and other federal sources. When you claim a profile, you confirm you are the named provider or an authorized representative. You are solely responsible for the accuracy of any additional information you add. We reserve the right to remove or suspend claimed profile content that violates these Terms.
Claiming a profile does not guarantee placement in search results or family inquiries. Visibility depends on search relevance, location, care type, and other factors.
6. Acceptable Use
You agree not to use the Service to: scrape or systematically extract provider data; resell or commercially redistribute data obtained from the Service; build a competing product using data obtained from the Service; submit false information when claiming a provider profile; circumvent any security or access control feature; use the Service for any unlawful purpose; introduce malware or harmful code; or impersonate any person or entity.
7. Intellectual Property
The Service, including its software, design, interface, original content, trademarks, and service marks, is owned by or licensed to the Company. You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal or organizational care-related purposes. Government data displayed (NPI records, OIG exclusion lists, CMS data) is in the public domain under federal law. Our selection, compilation, and presentation of that data remains our proprietary work product.
8. Data and Privacy
Your use of the Service is subject to our Privacy Policy, incorporated herein by reference.
9. No Warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. GOVERNMENT DATA SOURCES MAY CONTAIN ERRORS, OMISSIONS, OR DELAYS OUTSIDE OUR CONTROL. VERIFIEDCARE.APP IS AN INFORMATIONAL RESOURCE ONLY AND IS NOT A SUBSTITUTE FOR YOUR OWN DUE DILIGENCE WHEN SELECTING A CAREGIVER OR CARE FACILITY. ANY CARE DECISIONS YOU MAKE BASED ON DATA FROM THE SERVICE ARE ENTIRELY YOUR OWN RESPONSIBILITY.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR DAMAGES RESULTING FROM CARE DECISIONS MADE BASED ON DATA FROM THE SERVICE. THE COMPANY’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF THE TOTAL FEES YOU PAID IN THE THREE MONTHS PRECEDING THE CLAIM OR $100.00.
11. Indemnification
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and fees (including attorneys’ fees) arising out of or relating to: your use of the Service; your violation of these Terms; any care or employment decisions you make based on data from the Service; or any content you submit to your claimed provider profile.
12. Dispute Resolution
12.1 Agreement to Arbitrate
EXCEPT AS PROVIDED IN SECTION 12.3, ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY FINAL AND BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS APPLICABLE RULES. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. Arbitration shall be conducted in Palm Beach County, Florida, or via telephone or video at your election if you qualify as a consumer.
12.2 Class Action Waiver
ALL CLAIMS MUST BE BROUGHT IN YOUR INDIVIDUAL CAPACITY. You may not bring any claim as a plaintiff or class member in any purported class or representative proceeding.
12.3 Exceptions
The Company may seek injunctive or equitable relief in any court to protect its intellectual property. Either party may bring small claims court actions within applicable limits.
12.4 Informal Resolution First
Before initiating arbitration, send a written notice to [email protected] describing the dispute and your proposed resolution. We have 30 days to respond before either party may proceed to arbitration.
13. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. To the extent any dispute is not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts in Palm Beach County, Florida.
14. Modifications
We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting. We will make reasonable efforts to notify active subscribers of material changes by email. YOUR CONTINUED USE OF THE SERVICE AFTER ANY MODIFICATION CONSTITUTES ACCEPTANCE OF THE REVISED TERMS.
15. Term and Termination
These Terms are effective from the date you first access the Service. We may terminate or suspend your account immediately for any reason, including breach of these Terms. Sections 7, 9, 10, 11, 12, 13, and 16 survive termination.
16. General Provisions
Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and the Company.
Severability: If any provision is held invalid, the remaining provisions remain in full force.
No Waiver: Our failure to enforce any right does not constitute a waiver of that right.
Assignment: You may not assign these Terms without our prior written consent. We may freely assign these Terms.
Force Majeure: We are not liable for delays or failures resulting from circumstances beyond our reasonable control.
17. Contact
Questions about these Terms: [email protected]
For informal dispute resolution notices, use subject line “Dispute Notice.”
See also: Privacy Policy